ThoughtPhreaker

Identifying an auto-attendant

11 posts in this topic

...or voicemail system as it might be. There's a growing amount of gear I'm not familiar with, so I thought I might make a thread we can share everything in. I'll start with the ones I know.

 

928-757-1321 - Mitel Intertel. This one belongs to Frontier's PBX lab, and is a fairly recent incarnation. The older ones behave about the same, but have a younger sounding set of voice prompts from the same woman.

800-622-7498 - Tadiran

919-250-1399 - Shoretel

800-821-3365 - Avaya Audix

661-716-9991 - Avaya Octel

800-622-7062 - Nortel. Some of the larger systems sound different, and have a very distinct sounding codec, such as this one; 203-771-0989. Some of the other large systems will let you press 0 plus an extension number to transfer a call. I'm probably wrong, but I think this might only work when you're at someone's voicemail.

408-296-0088 - Avaya Partnermail

800-232-7242 - Siemens Phonemail

641-857-3211 - Comdial (receptionist picks up until 5-ish central time)

304-599-1294 - Older Toshiba

847-329-8460 - Newer Toshiba

212-735-1790 - Avaya IP Office

503-266-7020 - Metaswitch. In all it's word slurring, old lady glory.

888-288-8893 - AT&T Labs Unified Messaging

973-898-9920 - Lucent Anypath

309-372-9927 - Innovative Systems Applications Peripheral

310-287-4400 - Older NEC

615-963-6245 - NEC Univerge UM4370

503-632-1005 - Centigram Voicememo or descendant (SS8, Mitel Nupoint, Baypoint)

503-272-3311 - Mitel Express Messenger. This system can behave a little weirdly. If it starts saying "You are being transferred to...", you can quickly start typing in another extension.

800-235-1212 - Avaya Aura

800-622-7410 - Avaya Modular Messaging

541-346-1111 - Avst CallXpress

323-953-4000 - Cisco Callmanager

866-825-5426 - Microsoft Exchange

213-740-5600 - Octel Serenade

865-946-3600 - Siemens Xpressions

808-659-9999 - Glenayre MVP. This one belongs to the DISA's Iridium gateway in Wahiawa, HI.

 

Here's a couple I've heard, but have no idea what they are:

 

800-622-7283 - This one sounds a lot like the old Ameritech RESPORG service. For what it's worth, all the transfers are blind; there's no communications with the PBX. For example, if you tell it to call 8999, you'll get that weird sounding reorder Avaya PBXes have. Audix or some other VMS that communicates with the switch wouldn't allow that.

800-622-7589

800-622-7494

310-338-2700

Edited by ThoughtPhreaker
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I have three numbers but maybe I'll list just one number.

Also, you should know my area code.

 

953-0808.....

(that is the genesis management 'where i live.)

Press 2 after the message.

 

Also, please call after 5 or 6 PM.

 

PS: The accent sounds very British.

Edited by ramsaso
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So I was able to dig up a few things. First of all, there's this PDF: http://www.tnstate.edu/cit/documents/Voicemail%20User%20Reference%20Sheet.pdf

 

If you've ever happened across a NEC voicemail, you'll probably notice you've never gotten a password prompt from it before. Apparently this is because you're supposed to stick a digit (9 in this case) in front of an extension to log in.

 

Also, the 503-632 voicemail isn't Siemens at all. A company called Centigram started making voicemail software in the early nineties or so (eighties depending on who you ask), and a bunch of people bought up different divisions of it when they went under, and to this day, stil crank out direct descendants to it. A quick search says Mitel exclusively makes the systems for smaller installations, like PBXes. Just for context, the Ron Paul rant line is an example of one of the older systems; 888-322-1414.

 

Anyway, I just find that kind of stuff interesting :) . Thanks for adding one in, I'm hoping we can all pool together on this and release it as a text file. Maybe with default login credentials or some other nice things. Y'know, so the admins of these systems know what to look for when they're auditing.

Edited by ThoughtPhreaker
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So if anybody is down with the idea of making a textfile out of this, do you think we have enough voicemail systems? There's definitely some that haven't been covered, but at the same time, these are easily the most common. That, and I'd like to see if we can find at least one or two interesting things about each of them. Doing that for all of these is going to take a while. Doing that for like, fifty voicemail systems will probably get boring too fast to make any kind of comprehensive information about them.

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I'd be down to help out TP.

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Awesome, thanks, guys! I really appreciate your help. Here's a paste of what I have so far:

 

http://pastebin.com/cxLPqRcD

 

If you'd like to add anything, feel free to start anywhere. I don't think there's any need to be too serious about the format until we're about to finish it. The username and password to edit are vmproject and ohhnoesvoicemail5 .

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Does anybody know much about Avaya's voicemail systems? Partnermail aside, I don't think they're too big on administrator mailboxes. I'm not sure they even exist on some of the newer systems.

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Some of these voicemail systems have been replaced, or the numbers have been rerouted, so here's a few extras. Keep in mind some of these may have real attendants during business hours.

 

Tadiran - 619-644-7454

Older NEC - 800-877-3828

Comdial - 800-877-2281

Microsoft Exchange - 800-877-1542

Avaya IP Office - 800-877-3029

Avaya Merlin Messaging - 800-877-2685

Mitel Intertel - 800-877-2053

AT&T Callnotes? Possibly rebranded - 620-231-9999

Compilot - 800-877-1326

 

I'll stick more in here sometime if I can think of any, but I think this thread covers most of the ones that aren't custom platforms. Post anything you can think of that isn't on this list!

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