natas

$100 To Call 911!

23 posts in this topic

WOW! Look at this! I just got this email.

Dear BroadVoice Customer,

This communication is to inform you that BroadVoice now

offers Basic and Enhanced 911 dialing to all U.S customers*.

BroadVoice's main concern is customer safety and satisfaction.

For this reason, BroadVoice has made Basic 911** service

available to all U.S Customers.

However, in order for customers to be eligible for

Enhanced 911 (E911) service to work, customers must register

their 911 service address through the BroadVoice account portal.

Customers should go to www.broadvoice.com and login to their

account portal. Through the 911 tab, please register your

911 service address. With a valid, registered 911 service

address all 911 calls will be free of charge to U.S. Customers.

In order to properly and quickly receive assistance, all

U.S. Customers are encouraged to submit their 911 service

address through the account portal. Please note, BroadVoice

emergency 911 dialing is similar to traditional 911 but

there are some important differences:

- BroadVoice 911 service will not work during a power outage.

- BroadVoice 911 service will not work during an outage from

your Cable, DSL, or Internet provider.

- A 911 service dispatcher will only know a customer's

address should they register a 911 service address and

receive validation from BroadVoice.

- ANY change of location of your telephone adapter, soft-

phone, Wi-Fi phone or other device used in conjunction

with BroadVoice VoIP Service does not change the 911

service address. It is the customer's responsibility

to change 911 service address for any change of location.

If the 911 service address is not changed, emergency

personnel will be sent to the registered address.

* BroadVioce 911 service is only available to customers

within the continental United States, Alaska and Hawaii.

Any customer residing outside of the United States will

be charged $100.00 per call.

** Basic 911 service is available for all U.S. customers.

Customers who have basic 911 service will receive one (1)

free 911 emergency call per year. Any subsequent calls within

a year will have a fee of $100.00 per call.

Thank you for being a valued BroadVoice customer,

BroadVoice Customer Care

You only get 1 free call to 911 a year??? $100 per subsequent call?!?! Is that legal???

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Sure, I don't see why not. Last time I checked, Broadvoice wasn't marketing themselves as a "telephone replacement", they are just an "add-on.' So legally they don't have to provide service like a regulated local exchange carrier. I dunno, maybe your laws are different down there, but here VoIP companies that provide telephone service are only under obligation to provide 911 service if they claim to be a "telephone replacement." If they sell themselves as a telephone add-on service (in other words, the person buying their service has a POTS line in addition to the VoIP line) then it's up to them whether or not they include a "911" option. That's all I know about that. I dunno if it's legal to have the fees, I dunno. I think it would be legal, though.

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I doubt it. If payphones are legally mandated to give people free 911 calls, I don't see any reason why a VOIP company should be able to charge for them either.

I know people are probably going to be pissed off at me for this, but what the hell.

POTS ftw! :voteyes:

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That 911 operator better give me some GOOD phone sex for that kind of money.

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You're not paying for the 911 call, you're paying for all the lawyers it took Broadvoice to defend themselves in court over this!

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Vonage does 911 for free. I wonder what makes BroadVoice so different.

* BroadVioce 911 service is only available to customers

within the continental United States, Alaska and Hawaii.

Any customer residing outside of the United States will

be charged $100.00 per call.

** A Canadian with his house on fire quickly calls 911.

** An automated recording comes on: "911 service is not available to customers outside of the United-States. Your account will now be billed $100."

** Phone call terminates.

:blink:

Edited by Seal
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Any customer residing --------> outside <-------- of the United States will

be charged $100.00 per call. It probably costs them a shitload of money to terminate external 911 calls.

Edited by av1d
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I'm becoming increasingly dissatisfied with broadvoice, and this is just another nail in the coffin as far as I'm concerned.

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Sure, I don't see why not. Last time I checked, Broadvoice wasn't marketing themselves as a "telephone replacement", they are just an "add-on.' So legally they don't have to provide service like a regulated local exchange carrier. I dunno, maybe your laws are different down there, but here VoIP companies that provide telephone service are only under obligation to provide 911 service if they claim to be a "telephone replacement." If they sell themselves as a telephone add-on service (in other words, the person buying their service has a POTS line in addition to the VoIP line) then it's up to them whether or not they include a "911" option. That's all I know about that. I dunno if it's legal to have the fees, I dunno. I think it would be legal, though.

Sounds like how it is over here.

I haven't seen any of the UK VOIP companies advertise 999, nor does it work iirc. I haven't tried. I hear that on BT's own VOIP offering it does work, however.

OFCOM are umming and aahing over whether to make it a requirement I think, but I haven't heard much about it.

(people rely on mobiles if they go voip-only which I think is stupid - mobiles are nowhere near as reliable as a good old landline. We don't have all the silly taxes on line rental over here so it's only about £10 a month to keep the landline. At the moment you have to have a landline unless you can get cable - BT do not offer dry loops yet)

Edited by mo0
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* BroadVioce 911 service is only available to customers

within the continental United States, Alaska and Hawaii.

Any customer residing outside of the United States will

be charged $100.00 per call.

And they are not only charging $100 for a 911 call if you're outside the US (that is ridiculous), they couldn't even spell their own company's name.

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* BroadVioce 911 service is only available to customers

within the continental United States, Alaska and Hawaii.

Any customer residing outside of the United States will

be charged $100.00 per call.

And they are not only charging $100 for a 911 call if you're outside the US (that is ridiculous), they couldn't even spell their own company's name.

Nice catch!

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* BroadVioce 911 service is only available to customers

within the continental United States, Alaska and Hawaii.

Any customer residing outside of the United States will

be charged $100.00 per call.

And they are not only charging $100 for a 911 call if you're outside the US (that is ridiculous), they couldn't even spell their own company's name.

@hy is it ridicolous to charge a 100 bucks if you're calling 911 from outside of the country?

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That 911 operator better give me some GOOD phone sex for that kind of money.

ha! great idea! they should market it as a 911 call with a happy ending. dead, or alive. :P

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lol. If in my chicano family we had that it'd be like:

UNCLE: Ahhh! The lawn mower cut my arm off! Call 911!

DAD: Why fucker you got $100?

UNCLE: NO!!!

DAD: Then hold onto your stump and I'll drive you to the hospital for $20. Stumpy **trying to hold back laughter**

I remember when I lived with my Grandma a white neighbor ran into our yard and told my grandma to dial nine eleven. She ran into the house and came back out a few seconds later...

Grandma: My phones too old! I don't have an eleven!

(No, she isn't stupid she just loves her little shananigans.)

// somewhat off-topic

$100 to call 911? That's pretty damn idiotic. Couldn't they just create that number and forward it to the real 911? If I were you I'd just have a copperline or an old cell phone hooked up into the wall explicitly for dialing 911.

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lol. If in my chicano family we had that it'd be like:

UNCLE: Ahhh! The lawn mower cut my arm off! Call 911!

DAD: Why fucker you got $100?

UNCLE: NO!!!

DAD: Then hold onto your stump and I'll drive you to the hospital for $20. Stumpy **trying to hold back laughter**

I remember when I lived with my Grandma a white neighbor ran into our yard and told my grandma to dial nine eleven. She ran into the house and came back out a few seconds later...

Grandma: My phones too old! I don't have an eleven!

(No, she isn't stupid she just loves her little shananigans.)

// somewhat off-topic

$100 to call 911? That's pretty damn idiotic. Couldn't they just create that number and forward it to the real 911? If I were you I'd just have a copperline or an old cell phone hooked up into the wall explicitly for dialing 911.

It's only $100 bucks to call 911 if you're outside of the U.S.

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It's only $100 bucks to call 911 if you're outside of the U.S.

They charge $100 if you're a US resident too, after your first "free" emergency call is used up:

** Basic 911 service is available for all U.S. customers.

Customers who have basic 911 service will receive one (1)

free 911 emergency call per year. Any subsequent calls within

a year will have a fee of $100.00 per call.

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It's only $100 bucks to call 911 if you're outside of the U.S.

They charge $100 if you're a US resident too, after your first "free" emergency call is used up:

** Basic 911 service is available for all U.S. customers.

Customers who have basic 911 service will receive one (1)

free 911 emergency call per year. Any subsequent calls within

a year will have a fee of $100.00 per call.

Ah, maybe I should read before posting then.

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After further examination of the legalese, it seems that we all got it wrong: They charge you $100 if you don't register your account with them by giving them the specific service address to be passed to the E911 system. If you do register your account as such, the $100 fee goes away if you are inside the U.S.

(warning: I may still be wrong)

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After further examination of the legalese, it seems that we all got it wrong: They charge you $100 if you don't register your account with them by giving them the specific service address to be passed to the E911 system. If you do register your account as such, the $100 fee goes away if you are inside the U.S.

(warning: I may still be wrong)

I dunno I've re-read it a bunch of times and I still don't see how you would of come to that conclusion.

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However, in order for customers to be eligible for

Enhanced 911 (E911) service to work, customers must register

their 911 service address through the BroadVoice account portal.

Customers should go to www.broadvoice.com and login to their

account portal. Through the 911 tab, please register your

911 service address. With a valid, registered 911 service

address all 911 calls will be free of charge to U.S. Customers.

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Yeah....that talks about it working properly. Not the fee's associated with it though.

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Yeah....that talks about it working properly. Not the fee's associated with it though.

uh, dude,the last sentence says:

"With a valid, registered 911 service address all 911 calls will be free of charge to U.S. Customers."

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Oh yeah your right thanks for editing the post and putting that in big bold letters for me to see.

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