I am a new phone system admin
Posted 04 December 2010 - 11:42 AM
I'm looking for suggestions on quickly learning the system. I have no malicious intentions and just want to do a good job. Any help or suggestions from the group will be greatly appreciated.
Posted 05 December 2010 - 06:37 PM
tell your boss that this system can be pwned so if he expects any positive outcome of having you as a sysop; an investment in course for you is a must
Thanks for the input. I will try and get some official training. At this point I am looking for something like a quick introduction to get me started. I have looked at some of the info available on the Avaya web site and have already learned a little there. I am just looking for something that I can get online and free for now.
Speaking of pwnage, the whole campus network seems to have very lax security. But right now I am not in IT. Don't really understand why the phone system is separate from that department. Everywhere I have worked before the phone system belonged to IT. Right now my boss is the only one who knows much about the phone system and he is a director. Someone at his level should not be doing day to day phone stuff. Its amazing to me.
So does anyone out there in Binrevland have any quick and free resources for me? Please post if you do. Thanks in advance.
Posted 06 December 2010 - 01:14 AM
[So does anyone out there in Binrevland have any quick and free resources for me? Please post if you do. Thanks in advance.
Since you don't have any SIP telephony administration experience, and probably don't want to blow things up at work, might it be a good idea to get a solid understanding? That may not fulfill the qualifiers of "quick" and "free", but you'll perform your tasks better with less risk to your users. Maybe start with reading up on the basics of SIP Telephony. Then, move on to the specifics of the Avaya technology.
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