Posted 27 May 2003 - 02:53 PM
but I start off on the right foot I think. I tried callling up AT&T customer service thinking that I could talk them in to giving me the CN/A number for a number I had. Everything was going smooth until the lady didn't understand what was a CN/A. So I told her I, then was put on hold for a minute .
Then she came back saying she can't give that info over the phone. Asking for my conformation number, so I told her my supervisor was getting it now and then ask for my employee id which I thought was a 3-digit number guess it wasn't cause she reply that's all.
Until then I didn't know what a CN/A was now I know I thought it was a number to some CO. How could I SE telco ppl into giving me useful numbers. My local state providers are SWBell, Chariton Valley Telephone corp. Choctaw Telephone Co., Fidelity Communications, Green Hills Telephone Corp. , Le-Ru Telephone Company so I thought I could practice
SEing with AT&T. But what are some useful numbers that I could try to gain for a customer Service rep
Posted 28 May 2003 - 07:16 AM
Once you're more familiar with their system, then you can move to any target you want.
Posted 28 May 2003 - 08:20 AM
before trying to go deeper into it guts Hehe.........
One question thou what type of questions to ask about general operating and infrasture info would I be wanting that would be helpful in my qwest.
thanxs, in advance
Posted 11 June 2003 - 11:59 AM
Posted 19 June 2003 - 09:52 PM
You just need to tell them what they want to hear... remain calm and be nice as long as you do that you should be able to get more info.
It also helps if you have a deeper voice so that they will think your actully a lineman.
Posted 19 June 2003 - 10:37 PM
Posted 20 June 2003 - 11:46 AM
Posted 20 June 2003 - 04:24 PM
Posted 21 June 2003 - 10:14 PM
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