It should go without saying, but the last thing a grieving daughter should have to do is battle the phone company over disconnecting her deceased father's service.Some things, unfortunately, still have to be said.

Cynthia Lacy of Treasure Island could hardly believe a customer service representative at Verizon refused to disconnect her father's telephone service until after she contacted the Consumer's Edge.

Lacy sent the phone company a death certificate, showing her father, Bill Young of Calvin, W.Va., died in June. But not until repeated phone calls and a complaint to the media did Verizon finally cut it off — last week.

It seems Lacy did not have her father's PIN (personal identification number) to access the account. So the representative refused to help her.

(This is a reminder that in this age of countless PINs and passwords, we need to ensure that someone knows how to get to our stuff in case of an emergency.)

"Well, there's nothing else I can do for you," the representative said before laughing and hanging up the phone.

"This is wrong," a frustrated Lacy said. "I've already sent them the death certificate."

Death certificate not enough?

With a contract on Young's house, the family needed to close out the telephone bill for the incoming owners and to settle his estate. The unsettled telephone bill could hold that up.

Folks at Verizon could not believe the representative's actions, either.

Bob Elek, a spokesman for Verizon, said the representative did not handle the case properly and has since been reprimanded and given coaching.


"The account in question has been discontinued and backdated to Sept. 1," Elek said. "The daughter will receive a credit/refund for the months she paid since September."

LiarCard is the most advanced voice analysis technology for personal use available today, giving you an indication if your subject is being truthful. You can now have a competitive edge to negotiate a sweeter deal, hire better personnel, choose a more reliable supplier, and even just to let you know if the person talking with you is not being honest on a specific issue.
In simple terms, LiarCard's patented technology detects the emotional content of speech patterns revealing the mental state and emotional makeup of the speaker.


How Do I Use LiarCard?

• Dial the toll-free number from any phone and input the PIN provided upon signup.
• Enter the destination number and wait for the call to be connected.
• During your conversation, the voice of the person of whom you called is analyzed in real-time, during which a heartbeat pulse is played in the background which only you will hear. A buzz is also played when the called party is suspected of not telling the truth or is in an extreme state of mind.
• After the call, login to the web control panel to replay calls, view the graphs and read the analysis.

Review Results

During the call, a heartbeat pulse is played in the background which only you will hear. When the called party is stressed about what is said then you'll hear it beat quicker and then slow down again if they're being truthful. A buzz is played when the called party is suspected of not telling the truth or is in an extreme state of mind.

The Technology
LiarCard can detect if your subject is excited, confused, stressed, unwillingly sharing information, concentrated, anticipating your responses and even if your friend really likes you...